Privacy Policy

VRITAE Creations ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website (www.vritae.com) or placing an order, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect minimal personal data necessary to fulfil your orders and enhance your user experience. This includes:

• Contact Information: Name, email address, phone number, shipping and billing addresses.
• Account Data: Username and password if you register for an account.
• Payment Information: Handled securely through third-party payment processors; we do not store credit/debit card numbers.
• Order History & Preferences: Products purchased, browsing behaviour, wish list, and cart activity.
• Technical Data: IP address, browser type, device information, and cookies (see Section 5).

2. How We Use Your Information

We use your data to:

• Process and fulfil orders.
• Provide customer support.
• Personalize your experience (e.g., product recommendations).
• Communicate updates, offers, and service-related messages.
• Improve website functionality and user experience.
• Ensure compliance with legal obligations.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfil our obligations in processing and delivering your orders.
• Consent: For marketing communications and use of cookies (where required).
• Legitimate Interests: To enhance and personalize your experience.
• Legal Obligations: To comply with regulatory and tax requirements.

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share data only with trusted third parties under strict confidentiality agreements, including:

• Payment processors for secure transactions.
• Shipping carriers for order delivery.
• IT service providers for hosting and maintenance.
• Analytics providers to optimize user experience.

All third-party partners are GDPR-compliant and only process your data as instructed by us.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Personalize content and product recommendations.
• Remember login details and cart contents.
• Analyze site performance and usage.

You can manage cookie preferences in your browser settings. Note that disabling cookies may affect website functionality.

6. Your Data Rights (Under GDPR)

If you are located in the EU or UK, you have the right to:

• Access your personal data.
• Correct inaccurate data.
• Request deletion ("Right to be forgotten").
• Object to or restrict processing.
• Request data portability.
• Withdraw consent at any time (for cookies or marketing).

To exercise any of these rights, please email us at: support@vritae.com

7. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements.

8. Data Security

We use industry-standard measures to protect your data, including:

• SSL encryption for secure data transfer.
• Secure payment gateway integration.
• Regular site and server audits.

Despite our efforts, no digital system is completely secure. We cannot guarantee absolute security, but we are committed to maintaining the highest possible standards.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If we learn that we have collected such data, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Email: vritaecreations@gmail.com
Website: www.vritae.com